Alumni Spotlight: Aon Benefits Operations Manager

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October 22, 2014 by texasbbacareerservices

AonBlogGiselleGarciaGiselle Garcia, UT McCombs BBA Alum 2011
Aon Hewitt, Benefits Operations Manager

Please tell us about your career path and how you found your way to Aon.

I graduated from The University of Texas at Austin with a double major in Business Management and Hispanic Studies. I decided to embark on a different path apart from the general route, and specialized in Consulting and Change Management. With so many rules and regulations beginning to emerge and reshape the healthcare industry at the time, I grew a particular interest in this field. One of my favorite college professors had extensive experience in the healthcare industry, which eventually grew on me as well. Paired with spending a semester abroad in Europe and having the opportunity to intern in Central America, I knew my ideal job would entail a company with a strong global presence. Sure enough, I came across Aon Hewitt; experts in human resources, consulting services, benefits administration, and business process outsourcing.

Learn more and apply for the Full-time Aon Risk Solutions - Account Specialist I via OCR. Deadline: October 24, 2014.

Learn more and apply for the Full-time Aon Risk Solutions – Account Specialist I via OCR. Deadline: October 24, 2014.

What do you like about working for Aon?

My experience here at Aon Hewitt has surpassed the expectations I had as a college graduate entering the workforce. This company means business when it comes to providing their employees with structured career development programs. During my first year at Aon Hewitt, I had the chance to participate in one of their signature programs, which has impacted my career in so many different ways. The Launch Program offers an unparalleled opportunity for recent college graduates to establish a network with leaders, harvest meaningful mentorships, and learn about different areas of our business. In addition, participants are afforded special projects, advice, and sessions to develop the professional skills necessary to fast track to positions in management. In addition, what I find most rewarding is being able to work with extremely knowledgeable individuals who know so much about our business. Every mentor, manager, leader I’ve had the privilege to work with has been with the company for over 10 – 20 years (practically unheard-of these days). I feel fortunate to work with such knowledgeable individuals who offer unconditional support, and truly invest their time and experiences into helping you grow and succeed.

What does this job entail?

Over the past couple of years I’ve had the opportunity to support multiple Fortune 500 companies within our health and welfare administration practice. We constantly look for ways to enhance the ‘participant experience’ which allows employees of large employers to participate in their benefit programs.  Think of it this way: we are an extension of an employer’s benefits team. My role as a Benefits Operations Manager is to help manage the overall delivery of our ongoing operations ensuring outstanding service is delivered to our clients. This includes project scheduling, managing our capacity and utilization, delegating work to meet deliverables, and coordinating with internal/external stakeholders to ensure seamless project execution. I work with a group of about 15 people located in different parts of the globe. Benefits administration is no joke. With over 300 clients and 19 million end users, you can imagine the need for industry knowledge experts. We support a proprietary system known as Total Benefits Administration that houses both client and participant information. It was built specifically to meet the needs of diverse and complex benefit plans, and is one of the industry’s only systems to support three distinct benefits services on a single platform, i.e. health and welfare, pension, and 401K.

Please share your general career advice?

It’s essential to seek challenging opportunities! Don’t be afraid to take a risk because you’re afraid of the outcome. You won’t know until you try, right? Many people tend to fear the unknown because they aren’t sure if they’ll succeed, they think they aren’t ready, or they think that it will be too hard. Ask for challenging opportunities, perhaps there’s a tough client situation, complex business problem, or tough internal issue that requires attention… ask to take the lead. I guarantee those are the experiences you will learn the most from. Don’t settle for “easy work” – you’ll quickly find yourself disengaged and limit your growth opportunities. Focus on developing your career around the work you find most engaging.

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